Common Questions

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How do I get to Ensemble Theatre Cincinnati?
Ensemble Theatre Cincinnati is located in close proximity to I-71, I-75, I-471, and Columbia Parkway/US-50, as well as bus routes. We are between E. Central Parkway and 12th Street. For specific directions from your location, visit our Directions page
Does the theatre have a dress code? What is the typical attire?
No, Ensemble Theatre Cincinnati does not have an official dress code. We want you to be comfortable when you attend our shows. Most patrons wear casual attire.
Where should I park when I attend a show?
Convenient parking is available directly across the theatre at either the surface lot or Gateway Garage, both located at the intersection of 12th and Vine Streets. Ensemble Theatre Cincinnati does not maintain or control these parking lots and assumes no responsibility for anyone receiving a ticket for illegal parking.
Where can I eat or grab drinks before or after attending a show?
There are many great dining options within walking distance of our theatre. For a listing of nearby restaurants and bars, visit our Area Dining page.
How many seats does your theatre have? How big is your theatre?
Our performance space is an intimate 191-seat theatre. Our theatre offers stadium-style seating, so there are no viewing obstructions and the furthest seat is a mere twelve rows from the stage, meaning there’s not a bad seat in the house!
Can I reserve tickets without payment?
No, ETC does not accept any unpaid reservations. All tickets must be paid for at the time of reservation. For more information regarding group payments and invoices, please refer to our Group Sales page.
What is your sale policy?
Ticket purchases are a final sale with no refund. If a patron is a no-show for their reserved performance, ETC is under no obligation to reschedule his or her tickets.
Can I reserve, exchange, or release my tickets via email?
No, ticket reservations are not accepted via email because ETC cannot guarantee the timely receipt or response of emails regarding tickets. Patrons may easily purchase tickets by calling the Box Office at 513.421.3555, in person at 1127 Vine Street during box office hours, or online 24/7 here.

Ticket exchanges, releases, or FlexPass reservations may only be made by phone or in person.
What happens if I'm late to a show or need to leave during a performance?
Late seating is not guaranteed. Latecomers will be seated at the House Manager’s discretion. Latecomers may be denied admission depending upon the demands or structure of a particular production. You may not be able to sit in your assigned seats until intermission. Please allow yourself adequate time to arrive, park, pick up your tickets, and be seated. Should you need to leave the theatre during a performance, re-admittance is not guaranteed and will be at the discretion of the House Manager.
What if I can't come on the date that I'm scheduled? Can I exchange for another date?

Subscribers may make unlimited ticket exchanges to another performance time if they are unable to make their regularly scheduled show, provided they contact the box office prior to the performance. Single ticket buyers may exchange their tickets for a fee. Upgrade fees may also apply. Tickets may only be exchanged for another performance during the run of a show, and NOT be exchanged from one production to another.

Please note that if you exchange tickets to another performance, you may not have the same seats for that performance. Ensemble Theatre will exchange patrons into the best available seating at the time of the exchange.

If any patron is a no-show for their reserved performance or fails to release their tickets prior to their performance, ETC is under no obligation to reschedule his or her tickets or to issue a tax credit.

If I cannot attend my performance and cannot reschedule, can I get a refund or tax credit for my ticket or subscription purchase?
ETC’s Box Office policy states that all sales are final with no refund. If for any reason you cannot attend your performance and cannot reschedule for another date, tickets released prior to performances by calling the Box Office at 513.421.3555 are fully deductible as a charitable contribution and ETC will send you a tax credit letter after the show’s closing. No-shows or tickets released after curtain time do not qualify as tax credits.
What happens if I lose my tickets?
If you have misplaced your tickets, call the Box Office at 513.421.3555 and we will gladly reprint your tickets and hold them at Will Call for you to pick up.
Is Ensemble Theatre accessible to those with disabilities?
Yes, Ensemble Theatre is accessible to persons with disabilities. Wheelchair-accessible seating, ASL-interpreted performances, assisted listening devices, and large-print programs are available. If you require wheelchair-accessible seating or have other specific seating needs, please contact our Box Office at 513.421.3555 prior to your performance and we will be happy to assist you.
What's your policy on cameras, pagers and cell phones in the theatre?
The photographing, video and/or audio recording of any performance is strictly prohibited. In consideration of the performers, as well as other patrons, all pagers, cell phones, and watch alarms must be turned off before the show. Texting is also not allowed during performances. Disruptive patrons may be asked to leave.
How can I know if a particular show will be appropriate for my child or teen?
Information regarding content disclaimers and/or recommended ages for particular shows may be found on the specific show information pages.
Do you have an age minimum for children attending a show?
Yes, children under the age of 4 are not permitted.
Do I need to purchase a ticket for my small child or infant or can they just sit on my lap?
Babes in arms are not permitted in the theatre. Additionally, due to safety and fire codes, all persons entering the theatre must have their own paid seat, even if they end up sitting on a parent or guardian’s lap for a portion of the performance.
Is Ensemble Theatre Cincinnati a non-profit organization?
Yes, Ensemble Theatre Cincinnati is a registered 501(c)3 organization and all donations are fully tax-deductible. Even with sold-out houses, ticket sales only account for about 35% of our annual operating budget. That means 65% of our income comes from foundation, corporate, and individual patron support. To learn how you can support or donate to Ensemble Theatre Cincinnati’s mission and programs, please visit our Support Us page for more information.
How can I get more involved?
Ensemble Theatre Cincinnati has many opportunities for volunteers through the ETC Entourage, including ushering for shows. Please visit our Get More Involved page for more information and how to sign up.
Do you offer any group or other ticket discounts?
Yes. Groups of 10 or more can save over single-ticket prices. Please call our Group Sales Manager at 513.421.3555 for more information and group pricing. Please see our Groups & Discount page for more information and pricing.
Do you ever donate tickets for charitable events?
Yes, Ensemble Theatre Cincinnati provides many ticket donations to local 501(c)3 charitable events. Please see our Ticket Donation Request page to see if your organization qualifies and how to submit your request.
What is the Fairy Godmother Program and what are the criteria for a school to be considered?
Ensemble Theatre Cincinnati’s Fairy Godmother Program provides free and/or subsidized tickets for select performances to qualifying schools and organizations, primarily during our annual holiday production, although we do consider requests for other productions throughout the year. Please see our Education & Outreach page to see if your school or organization qualifies and how to submit your request.

Don’t see an answer to your question? Please call us at 513.421.3555 and we will be happy to help.